At Flapper Boutique, every order is personally inspected before dispatch to ensure all items are in excellent condition and match our published size charts.
We believe it is reasonable to expect customers to review our Returns & Exchanges Policy before placing an order.
It is also the customer’s responsibility to ensure all delivery details are correct and complete, and to allow sufficient time for delivery when ordering for a special occasion.
We offer returns and exchanges under the following conditions:
Returns & Refunds
- Contact us within 72 hours of delivery to request a return.
- Items must be returned within 21 days of delivery.
- Items must be unworn (except for trying on), unwashed and free from damage, marks, stains or signs of use.
- A $13 administration fee per returned dress applies to change-of-mind refunds. This helps cover the original shipping, packaging, non-refundable merchant fees and administration costs associated with processing returns.
- Customers are responsible for return shipping costs (we don't provide return labels) unless the return is due to an error on our part or a qualifying product fault.
To arrange a return, please contact us through our Contact Us page. Refunds are normally processed within 2–4 business days after your return is received and inspected.
Exchanges
- Contact us within 72 hours of delivery.
- Return the original item within 21 days of delivery, in its original, unworn condition.
- Place a new order for your preferred item and contact us for return instructions.
- Customers are responsible for return postage unless the return is due to our error or a qualifying product fault.
Before You Order – A Few Helpful Tips
The two most common reasons for returns are sizing issues and orders not arriving in time for an event. Both can often be avoided with a little planning.
We recommend ordering well in advance of your event and carefully checking our detailed size charts before purchasing.
Unsure about sizing? Please contact us before ordering. We're always happy to help you find the best fit!
Orders of Three or More Dresses
Orders containing three or more dresses, including multiple orders placed within a short period, are eligible for STORE CREDIT ONLY. This condition is non-negotiable.
This condition helps us manage our limited stock and ensure availability for other customers.
If orders of three or more dresses are placed, we will contact customers before dispatch to confirm they understand this condition. If no response is received within 24 hours, we will proceed with dispatch, and any returns will be eligible for store credit only.
Loose Threads, Beads, Sequins & Fringe
Our dresses feature intricate embellishments and are hand-inspected before dispatch. Occasionally, a loose thread, bead, sequin or fringe may be present. Minor loose embellishments that can easily be trimmed or secured are generally not considered manufacturing faults.
This does not affect your rights regarding genuine product defects.
Return to Sender
If an order is marked “Return to Sender” by the shipping carrier due to incorrect or incomplete address details, or an unclaimed or refused delivery, any refund will be processed less applicable costs incurred.
These may include outbound shipping, return-to-sender charges, non-refundable merchant processing fees and non-recoverable duties or tariffs.
These deductions apply only to qualifying Return to Sender parcels, subject to applicable consumer rights. Successfully delivered orders are covered by our standard Returns Policy.
Items Excluded from Change-of-Mind Returns
For hygiene reasons, we do not accept change-of-mind returns or exchanges for gloves, headbands, feather boas or other personal accessories.
Delivery & Consumer Rights
Customers are responsible for providing accurate delivery information and allowing sufficient time for their orders to arrive. All delivery timeframes are estimates, not guaranteed delivery dates.
For delivery disputes, we investigate the carrier's tracking and delivery confirmation before determining the appropriate resolution.
Nothing in this policy excludes or limits rights available under Australian or International Consumer Law or other applicable consumer protection legislation.
