Returns & Exchanges
Flapper Boutique aims to ensure all our customers are satisfied with their online purchases.
Every single order is hand inspected prior to it leaving our warehouse. This inspection includes ensuring there are not faults with any items and ensuring the size is as per our size chart.
Additionally, it is with reasonable expectation that this returns & exchanges policy is reviewed by all customers prior to placing orders.
These are our terms and conditions:
- Customers must contact us within 72 hours of receiving their order and advise us of their wish to return.
- Customer must return goods within 21 days of order being delivered.
- Returned items must be 100% in the same condition they were received. That is, unworn (with exception of trying on) not washed or show any signs of wear or damage. This include marks or stains from trying a garment on.
What is the procedure to return for a refund?
This is simple! You will need to contact us via email (use the contact us page located in footer below) or via phone and let us know that you wish to return your order. We will respond and let you know what you need to do and where you need to return your order. Once we have received your return we will inspect the goods and notify you of your refund.
How long does it take for a refund to be processed?
Refunds are processed within 2 to 4 business days of receiving returns.
Who pays for shipping costs associated with the return?
Again, this is simple. If we have sent you the wrong item, wrong size or item is faulty then we pay. If you wish to return for any other reason than we are not liable for shipping costs. This includes orders that have incurred minor delivery delays due to unforeseen issues caused by shipping companies. Politely, it is the customers responsibility to order in advance and not leave placing an order to the last minute.
Are there any other costs for returning an item for a refund?
Unfortunately, yes. We charge a $10 admin fee (for each dress that is returned) which covers the shipping costs (they are built into product price) for sending the order, merchant fees and the time needed to process the return/refund. This fee also applies to any returns where we are not at fault. For example, change of mind or last minute orders.
Do you refund PayPal Fees?
Unfortunately, No. As of November 2019, PayPal no longer refund fees on transactions. Therefore if you decide to pay with PayPal and return your order for a refund these fees will be deducted from the refund. Currently PayPal fees are 2.6%.
I can’t make up my mind, so I am going to place an order for 3 or more dresses with the intention to return 1 or more dresses?
Technically as polite as possible, No. We do not want orders like this. Why? Put simply it becomes a cost for our business (in-fact most businesses). We carry minimal stock and orders of this nature can generally make an item “out of stock” very quickly. When an item is out of stock, we can’t complete sales to other potential customers until we restock, or the item(s) are returned. All we ask is please be mindful and respectful to this condition. If orders like this do come in and are returned then we will provide a store credit NOT a refund.
If for some reason you wish to exchange your order for something else advertised on our website (for example, you might have a change of mind or you have tried on an item and it just does not fit) then we are only more than happy to process an exchange for you. Their are a few terms and conditions which are as follows:
- Customers must contact us within 72 hours of receiving their order and advise us of their wish to exchange.
- Customer must return goods within 14 days of order being delivered.
- Returned items must be 100% in the same condition they were received. That is, unworn (with exception of trying on) not washed or show any signs of wear or damage. This include marks or stains from trying a garment on
What do I need to do to exchange my order?
This process is fairly simple. Place another order for the new item and return the one you no longer require!
Once you have placed order, please contact us either by phone or email (use the contact us page below) and we will respond as soon as humanly possible on where you need to return the item you no longer want.
Who pays for shipping costs associated with the return?
Again, this is simple. If we have sent you the wrong item, wrong size or item is faulty then we pay. If you wish to exchange for any other reason than we are not liable for shipping costs.
Are there any other costs for exchanging?
WE DON'T REFUND OR EXCHANGE FOR
Unfortunately there are some products due to Hygiene reasons we can not and no not accept Refunds or Exchanges for. These include the following items whether used or not used for purpose:
- Feather Boas
- Any other items of personal nature
In addition to the above we use Australia Post to deliver all orders within Australia. We give authority for the driver to leave the item at the buyers 'shipping address'. All delivery statuses can be viewed online through the Australia Post website. Once the item is delivered to the buyers address it becomes the buyer’s property. Therefore, we do NOT refund where a buyer claims that the item has not been received after an official investigation identifies that it was successfully delivered. It is the buyers 100% responsibility to ensure that that they provide a safe and secure delivery address.
For international customers, we use DHL and all orders will need to be signed for.